How to delete your data

1. What we store

• Shop owners who connect a Facebook Page: your account details, the Pages you connect and each Page's access token (kept on our servers only).
• Customers who message a shop through Messenger or WhatsApp: your Page-scoped or WhatsApp ID, your name as provided by WhatsApp or a Facebook comment, and the conversation, so the shop can reply.

2. Shop owners — delete in the app

1. Open Tingting POS → Settings → Delete My Account.
2. Sign in again to confirm, then confirm the deletion.

This immediately:

• Clears your name, email, phone and other profile details, and deletes your profile photo and uploaded documents;
• Disconnects every Facebook Page and WhatsApp number of the shops you own and deletes their access tokens, so the App stops receiving and sending messages for them;
• Deletes your login.

Your shops' orders and stock are kept for 5 years as Lao tax law requires, without your name. To disconnect a Page without deleting your account: Chatbot → AI settings → Manage Facebook Pages → choose the Page → Disconnect.

3. Customers who messaged a shop

Conversations are deleted automatically 12 months after the last message. To have yours deleted sooner, contact the shop you messaged, or email us.

4. Request by email

If you cannot use the App, email admin@tingtingpos.app with:

• Subject: "Data Deletion Request"
• Your Facebook name, and the Page or WhatsApp number you messaged
• The email or phone number you used with the App, if any

We will confirm it is you, complete the deletion within 30 days and reply by email.

5. Contact

ACheetah Trading Import-Export Sole Co., Ltd
Dontiw Village, Xaythany District, Vientiane Capital 01000, Lao PDR
Email: admin@tingtingpos.app